Whether you’re just starting a cleaning business or simply want to learn new and better ways to keep your existing janitorial or residential cleaning company profitable, in these videos Dan covers everything from the latest trends in janitorial bidding and inspection software to proven marketing strategies to help you grow.
You see it every day. A company creates a procedure for its people to follow; intended to ‘send’ an important message or feeling, like thanks or appreciation. But, then, when the employee or manager implements the procedure, even if they stick to the exact words, HOW they implement it – can quickly ruin the best laid customer service plans; sending the exact OPPOSITE message from the one intended.
Check out today’s fast paced video where Dan shares two MORE ‘train wreck’ customer service stories that clearly highlight how the best laid plans can go horribly ‘off the tracks’. Then Dan describes where these kinds of business killing situations can happen in your cleaning business if you’re not careful.
Thanks for watching our video, HOW Killed WHAT, but don’t stop there, be sure to check out our video, Don’t’ Suffer in Silence Dan reveals a rather dull/embarrassing little story about his own daily activities (yep, it involves ‘oatmeal’) to help clearly illustrate how pro-actively solving issues rather than simply harboring them in our minds, can help move you and your cleaning company forward in important ways.
Plus, we hope you continue to check out Dan’s weekly videos in the future to hear his latest ideas, tips and strategies ‘concerning things you’re concerned about’, such as how to bid cleaning jobs profitably. You’ll quickly discover practical keys about what it really takes to flip a cleaning company from painful to profitable. Want to flip yours?